The Peacemaker Program, Inc. is seeking a qualified person to serve as our Community Services Coordinator. This person is responsible for managing our community mediation programs. This includes the management of volunteers, intake and screening of referrals, scheduling of cases, maintenance of databases and documentation, and on occasion, performing duties as a mediator or arbitrator.
Salary ranges from $18,000 to $22,000 annually depending on experience, hours, and funding.
- An Associate’s degree in human service related field, or equivalent combination of education and experience.
- The ability to communicate with and supervise program volunteers to be effective in their roles. (Previous experience with volunteers preferred.)
- Knowledge and understanding of issues and dynamics within families; especially as it pertains to child custody, visitation, and child support.
- Knowledge and understanding of the New York State Unified Court System; especially as it pertains to Small Claims Court issues.
- The ability to work cooperatively and collaboratively with different types of personalities.
- Intermediate to expert computer skills in word processing, data entry, data analysis, and electronic communications. Microsoft Windows, Word, Outlook, and Excel a must.
- Excellent oral and written communication skills, including phone and e-mail communication.
- The ability to multi-task.
- The ability to maintain and enforce strict confidentiality.
Case Supervision and Management
- Community Mediation
- Screen program referrals from various referral sources for appropriateness for mediation, to include issues of violence, child abuse and neglect.
- If case is determined to be inappropriate for mediation advise the clients and/or referring sources as to the reason. Provide assistance and reference to clients and/or referring sources to appropriate services as needed or requested.
- Schedule cases for mediation promptly and as expediently as possible.
- Ensure volunteers assigned to mediation cases are qualified for the type of mediation being requested.
- Enters required data into the DRCMS data base.
- When certified, conducts mediations as required when other mediators are not available.
- Office Management
- Greet clients and volunteers as they enter the agency.
- Provide primary phone coverage for the agency.
Supervision of Volunteers
- Assists with recruitment, screening, management, training, and retention of volunteers.
- Provides supervision which is appropriate to the volunteer’s needs and complexity of the case assignment and holds volunteers accountable for the performance of assigned duties and responsibilities.
- Provides technical assistance, guidance, support and information to volunteers.
- Identifies and validates efforts made by volunteers.
- Assures that mediation agreements are prepared and submitted to clients and that all associated paperwork is complete and accurate.
- Reviews and edits the reports of Advocates prior to submission to court.
- Accurately tracks data on cases, volunteers or other required information for monthly, quarterly and annual reports according to funding agreements or direction of agency supervision.
- Maintains volunteer and case files.
Planning and Evaluation
- Assist in the development of long and short-range program goals.
- Assists with the development of public relations efforts and activities.
- Assists with program evaluation, accomplishments, problems and needs within the counties.
All Peacemaker Program, Inc. Staff will be response for:
- Promoting the Peacemaker Program, Inc. in general and your position within the community. This includes conducting public presentations.
- Participate in agency events, including staff/team meetings, recognition events, fund raising activities and other events as required.
- Carry out all objectives as outlined by funding sources; generate reports consistent with funding and/or per the direction of the Executive Director.
- Work collaboratively and maintain open communication with co-workers wherever and whenever possible.
- Work collaboratively and proactively to resolve workplace conflict in an appropriate, professional manner, in accordance with agency policy.
- Work collaboratively with other staff to answer phones and cover staffing needs.
- Participate in professional development when appropriate
- Remain current on information, issues and research relevant to the position.
- Uphold confidentiality in regards to clients, documents and the agency with the utmost integrity.
- Abide by the guidelines of the employee manual.
- Have access to reliable transportation and required travel with Oneida and Madison Counties relating to primary job responsibilities and to other locations within the state for training or other events.
- Must be willing to incur minor expenses to be reimbursed at an agreed upon time.
- Perform other duties as required.